ember frequently asked questions
  • Is Ember a dating app?

    Ember is best described as an AI-assisted matchmaking service, not a typical dating app. Our mission is to help you find love, marry, and start a family, not to encourage endless dating. If you're looking to "play the field" or find casual relationships, Ember isn't a good fit for you. But if you want serious introductions to vetted matches who share your long-term goals, we're here to serve you.

  • How does AI matching work?

    Ember matches people on deeper dimensions than a typical dating app.

    Instead of relying mainly on swipes or surface-level preferences, Ember takes time to understand who you are and what actually matters to you in connection. During onboarding, you’ll have a guided conversation with the Ember AI designed to learn your values, patterns, and what you’re truly looking for.

    You can also choose to take optional quizzes, like personality type, communication style, and attachment style. These help Ember match you and also help you to understand yourself better and clarify the kind of dynamic that feels most natural to you.

    As you’re being matched, Ember continues to learn. Your reactions, preferences, and feedback, help refine future matches over time. The result is a system that adapts with you, getting more accurate the more you use it.

  • How does ember work with matchmakers?

    1. Private, opt-in visibility for matchmakers Ember offers a small number of approved professional matchmakers access to the platform. Matchmakers can view Ember members only when a member has explicitly opted in to matchmaker visibility. This access is used exclusively to identify potential matches for their existing clients. Matchmakers are not allowed to solicit Ember members, and there is no cost or obligation for being considered.

    2. Optional introductions to elite matchmakers For members who choose to work with a human matchmaker, Ember can make a private introduction to one aligned with their preferences, such as budget, location, and lifestyle. Any relationship that follows is directly between the member and the matchmaker. Ember does not employ matchmakers or participate in those engagements.

  • How long does it take to get matched on Ember?

    The waiting is the hardest part. We can't predict an exact timeline because everyone's preferences are unique. Most paying members match within a few days to a week. Free members sometimes wait longer, though many find matches sooner than expected.It's about quality over quantity.

    If it takes time, it's because we're finding someone who truly fits you. Updating your profile details and staying active can speed things up, but ultimately, we value quality over speed, so when you do get your match, it's worth the wait.

  • How do I apply for membership?

    Ember is a selective community designed to deliver a high-quality, personalized experience. To maintain that standard, we accept a limited number of members at a time.

    We currently have a waitlist and will begin accepting applications in February 2026. Joining the waitlist ensures you’ll be notified as soon as applications open.

    Applications are completed directly in the Ember mobile app. Once reviewed, accepted applicants will be notified via push notification and text message.

  • Where is Ember available?

    Ember is launching city by city, beginning with a small number of global hubs.

    We are currently collecting applications and will roll out access throughout the year, starting with San Francisco, New York, Los Angeles, and London.

    Each city opens only once there’s enough member density to support meaningful, high-quality matches.

    Members can also choose to be visible in cities where they don’t currently live if they’re open to relocating. This allows Ember to support both local connections and more global, intentional matches.

  • Does Ember have an age requirement?

    You must be at least 18 years old to join Ember. Our platform is tailored toward adults seeking a serious relationship. If you're over 18 and meet our basic criteria, you're welcome to sign up.

  • How does pricing work for Ember?

    Ember has three plan options: Free, Per Match, and Subscription.

    Free: As a free member, you're eligible to be matched with paying members at no cost to you. You will only be matched if you and your potential match are aligned in your preferences.

    Per Match: If we find two great matches who are both free members, you'll both be asked to pay a "Per Match" fee. If you both accept, we'll proceed with the introduction. If you'd like to "pick up the tab" for both of you, your potential match will be told that you generously paid for the match, and we'll make the connection as soon as that person agrees to the introduction.

    Subscription: As an Ember subscriber, we'll show you as many matches as we think are a great fit for your personality and availability (i.e., how many others are in your queue). Anytime we share your profile, we'll let them know that the match is free of cost.

  • What does Ember do with my data?

    Ember collects only what’s necessary to create thoughtful, high-quality matches and a safe, trusted community.

    Your information is used to understand compatibility, improve matching over time, and support features you’ve explicitly opted into, such as matchmaker visibility or introductions. We do not sell your personal data, share it with advertisers, or allow third parties to market to you.

    Sensitive information is handled with care and discretion. You control what you share, who can see you, and when. Matchmakers can only view profiles if you’ve opted in, and any introductions happen privately and intentionally.

    Ember is built around trust. Your data is used to serve you, not to monetize you.

  • Is Ember a dating app?

    Ember is best described as an AI-assisted matchmaking service, not a typical dating app. Our mission is to help you find love, marry, and start a family, not to encourage endless dating. If you're looking to "play the field" or find casual relationships, Ember isn't a good fit for you. But if you want serious introductions to vetted matches who share your long-term goals, we're here to serve you.

  • How does AI matching work?

    Ember matches people on deeper dimensions than a typical dating app.

     

    Instead of relying mainly on swipes or surface-level preferences, Ember takes time to understand who you are and what actually matters to you in connection. During onboarding, you’ll have a guided conversation with the Ember AI designed to learn your values, patterns, and what you’re truly looking for.

     

    You can also choose to take optional quizzes, like personality type, communication style, and attachment style. These help Ember match you and also help you to understand yourself better and clarify the kind of dynamic that feels most natural to you.

     

    As you’re being matched, Ember continues to learn. Your reactions, preferences, and feedback, help refine future matches over time. The result is a system that adapts with you, getting more accurate the more you use it.

  • How does ember work with matchmakers?

    1. Private, opt-in visibility for matchmakers Ember offers a small number of approved professional matchmakers access to the platform. Matchmakers can view Ember members only when a member has explicitly opted in to matchmaker visibility. This access is used exclusively to identify potential matches for their existing clients. Matchmakers are not allowed to solicit Ember members, and there is no cost or obligation for being considered.

    2. Optional introductions to elite matchmakers For members who choose to work with a human matchmaker, Ember can make a private introduction to one aligned with their preferences, such as budget, location, and lifestyle. Any relationship that follows is directly between the member and the matchmaker. Ember does not employ matchmakers or participate in those engagements.

  • How long does it take to get matched on Ember?

    The waiting is the hardest part. We can't predict an exact timeline because everyone's preferences are unique. Most paying members match within a few days to a week. Free members sometimes wait longer, though many find matches sooner than expected.It's about quality over quantity.

    If it takes time, it's because we're finding someone who truly fits you. Updating your profile details and staying active can speed things up, but ultimately, we value quality over speed, so when you do get your match, it's worth the wait.

  • How do I apply for membership?

    Ember is a selective community designed to deliver a high-quality, personalized experience. To maintain that standard, we accept a limited number of members at a time.

     

    We currently have a waitlist and will begin accepting applications in February 2026. Joining the waitlist ensures you’ll be notified as soon as applications open.

     

    Applications are completed directly in the Ember mobile app. Once reviewed, accepted applicants will be notified via push notification and text message.

  • Where is Ember available?

    Ember is launching city by city, beginning with a small number of global hubs.

    We are currently collecting applications and will roll out access throughout the year, starting with San Francisco, New York, Los Angeles, and London. Each city opens only once there’s enough member density to support meaningful, high-quality matches.

    Members can also choose to be visible in cities where they don’t currently live if they’re open to relocating. This allows Ember to support both local connections and more global, intentional matches.

  • Does Ember have an age requirement?

    You must be at least 18 years old to join Ember. Our platform is tailored toward adults seeking a serious relationship. If you're over 18 and meet our basic criteria, you're welcome to sign up.

  • How does pricing work for Ember?

    Ember has three plan options: Free, Per Match, and Subscription.

    Free: As a free member, you're eligible to be matched with paying members at no cost to you. You will only be matched if you and your potential match are aligned in your preferences.

    Per Match: If we find two great matches who are both free members, you'll both be asked to pay a "Per Match" fee. If you both accept, we'll proceed with the introduction. If you'd like to "pick up the tab" for both of you, your potential match will be told that you generously paid for the match, and we'll make the connection as soon as that person agrees to the introduction.

    Subscription: As an Ember subscriber, we'll show you as many matches as we think are a great fit for your personality and availability (i.e., how many others are in your queue). Anytime we share your profile, we'll let them know that the match is free of cost.

  • What does Ember do with my data?

    Ember collects only what’s necessary to create thoughtful, high-quality matches and a safe, trusted community.

     

    Your information is used to understand compatibility, improve matching over time, and support features you’ve explicitly opted into, such as matchmaker visibility or introductions. We do not sell your personal data, share it with advertisers, or allow third parties to market to you.

     

    Sensitive information is handled with care and discretion. You control what you share, who can see you, and when. Matchmakers can only view profiles if you’ve opted in, and any introductions happen privately and intentionally.

     

    Ember is built around trust. Your data is used to serve you, not to monetize you.

ember frequently asked questions
  • Is Ember a dating app?

    Ember is best described as an AI-assisted matchmaking service, not a typical dating app. Our mission is to help you find love, marry, and start a family, not to encourage endless dating. If you're looking to "play the field" or find casual relationships, Ember isn't a good fit for you. But if you want serious introductions to vetted matches who share your long-term goals, we're here to serve you.

  • How does AI matching work?

    Ember matches people on deeper dimensions than a typical dating app.

    Instead of relying mainly on swipes or surface-level preferences, Ember takes time to understand who you are and what actually matters to you in connection. During onboarding, you’ll have a guided conversation with the Ember AI designed to learn your values, patterns, and what you’re truly looking for.

    You can also choose to take optional quizzes, like personality type, communication style, and attachment style. These help Ember match you and also help you to understand yourself better and clarify the kind of dynamic that feels most natural to you.

    As you’re being matched, Ember continues to learn. Your reactions, preferences, and feedback, help refine future matches over time. The result is a system that adapts with you, getting more accurate the more you use it.

  • How does ember work with matchmakers?

    1. Private, opt-in visibility for matchmakers Ember offers a small number of approved professional matchmakers access to the platform. Matchmakers can view Ember members only when a member has explicitly opted in to matchmaker visibility. This access is used exclusively to identify potential matches for their existing clients. Matchmakers are not allowed to solicit Ember members, and there is no cost or obligation for being considered.

    2. Optional introductions to elite matchmakers For members who choose to work with a human matchmaker, Ember can make a private introduction to one aligned with their preferences, such as budget, location, and lifestyle. Any relationship that follows is directly between the member and the matchmaker. Ember does not employ matchmakers or participate in those engagements.

  • How long does it take to get matched on Ember?

    The waiting is the hardest part. We can't predict an exact timeline because everyone's preferences are unique. Most paying members match within a few days to a week. Free members sometimes wait longer, though many find matches sooner than expected.It's about quality over quantity.

    If it takes time, it's because we're finding someone who truly fits you. Updating your profile details and staying active can speed things up, but ultimately, we value quality over speed, so when you do get your match, it's worth the wait.

  • How do I apply for membership?

    Ember is a selective community designed to deliver a high-quality, personalized experience. To maintain that standard, we accept a limited number of members at a time.

    We currently have a waitlist and will begin accepting applications in February 2026. Joining the waitlist ensures you’ll be notified as soon as applications open.

    Applications are completed directly in the Ember mobile app. Once reviewed, accepted applicants will be notified via push notification and text message.

  • Where is Ember available?

    Ember is launching city by city, beginning with a small number of global hubs.

    We are currently collecting applications and will roll out access throughout the year, starting with San Francisco, New York, Los Angeles, and London.

    Each city opens only once there’s enough member density to support meaningful, high-quality matches.

    Members can also choose to be visible in cities where they don’t currently live if they’re open to relocating. This allows Ember to support both local connections and more global, intentional matches.

  • Does Ember have an age requirement?

    You must be at least 18 years old to join Ember. Our platform is tailored toward adults seeking a serious relationship. If you're over 18 and meet our basic criteria, you're welcome to sign up.

  • How does pricing work for Ember?

    Ember has three plan options: Free, Per Match, and Subscription.

    Free: As a free member, you're eligible to be matched with paying members at no cost to you. You will only be matched if you and your potential match are aligned in your preferences.

    Per Match: If we find two great matches who are both free members, you'll both be asked to pay a "Per Match" fee. If you both accept, we'll proceed with the introduction. If you'd like to "pick up the tab" for both of you, your potential match will be told that you generously paid for the match, and we'll make the connection as soon as that person agrees to the introduction.

    Subscription: As an Ember subscriber, we'll show you as many matches as we think are a great fit for your personality and availability (i.e., how many others are in your queue). Anytime we share your profile, we'll let them know that the match is free of cost.

  • What does Ember do with my data?

    Ember collects only what’s necessary to create thoughtful, high-quality matches and a safe, trusted community.

    Your information is used to understand compatibility, improve matching over time, and support features you’ve explicitly opted into, such as matchmaker visibility or introductions. We do not sell your personal data, share it with advertisers, or allow third parties to market to you.

    Sensitive information is handled with care and discretion. You control what you share, who can see you, and when. Matchmakers can only view profiles if you’ve opted in, and any introductions happen privately and intentionally.

    Ember is built around trust. Your data is used to serve you, not to monetize you.